Frequently Asked Questions (FAQs)

Have questions about Studio Botanica's products, customization, shipping, aftercare, sustainability, or quality assurance? Browse our FAQs below or contact us at info@studiobotanica.ch for further assistance.

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Products

What are Pierre Jeanneret Design Chairs?

Pierre Jeanneret’s iconic 'V-legged' chairs, featuring handwoven rattan cane, are known for their functionality, practicality, and comfort. Studio Botanica has made minimal adjustments to enhance durability while preserving the original design. Often regarded as the design world’s first "open-source" project, these chairs have no official manufacturer. Explore our Pierre Jeanneret chairs collection.

What is a Pierre Jeanneret Re-edition?

A re-edition is a new production of a classic design, faithfully recreating Pierre Jeanneret’s Chandigarh Collection. We adhere closely to the original specifications, ensuring authenticity and quality in every piece.

Are your Pierre Jeanneret Chairs handmade?

Yes, our chairs are crafted by a family of expert carpenters and weavers in Mumbai using natural materials. We use aged teak for durability and sustainability, assembled with traditional Indian wooden joinery techniques—no metal screws required.

Is your rattan cane machine- or hand-woven?

Our rattan cane is hand-picked and woven by skilled artisans, ensuring superior quality and durability compared to machine-woven or plastic alternatives. Learn more about our cane weaving process and available weave options.

What is the history of the Chandigarh and Pierre Jeanneret Collection?

Designed by Pierre Jeanneret in collaboration with Indian designers for the city of Chandigarh in the early 20th century, these chairs have become timeless pieces cherished by interior designers worldwide. Discover more on our stories page.

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Customization

Do you offer customization?

Yes, we offer customization options for cane weaves, wood finishes, and textiles. Visit our product options page for details or email info@studiobotanica.ch to discuss your request.

I’m an interior designer. Can we collaborate?

Absolutely! We love working with creatives. Reach out to us at info@studiobotanica.ch with details about your project, and we’ll explore how we can collaborate.

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Shipping

Where do you ship?

We ship worldwide via trusted partners like FedEx, UPS, and DHL for air freight. For orders of 15 pieces or more, ocean freight is available.

What is your return policy?

You may return items within 14 days of delivery for a refund, provided they are unused, in original packaging, and accompanied by proof of purchase. To initiate a return, contact info@studiobotanica.ch. Customers are responsible for return shipping costs. Items sent without prior approval will not be accepted. See our Refund Policy for more details.

What happens if my order is damaged during delivery?

All purchases are insured until delivery. Inspect your order upon receipt and contact info@studiobotanica.ch immediately if damaged or defective. We’ll work with our insurer to resolve the issue promptly.

What are your delivery times?

Delivery typically takes 6–8 weeks from order placement. We keep you updated at every step of the process.

Are shipping and packing charges included?

Yes, our advertised prices include standard international shipping and packing costs via FedEx, UPS, or DHL, covering air freight, clearance, insurance, and door-to-door delivery.

What about customs duties and taxes?

Customs duties and taxes in the destination country are the buyer’s responsibility and are not included in our shipping charges. Learn more about customs duties in Europe.

Will I face issues with customs clearance?

We minimize customs issues by preparing all necessary documentation through our Mumbai workshop and shipping partners. We monitor shipments and address any clearance concerns proactively.

What if I’m not home when my order arrives?

We coordinate with you to ensure you’re available for delivery. If you’re not home, contact the delivery provider to arrange pickup or redelivery. For assistance, email info@studiobotanica.ch.

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Aftercare

How do I care for my furniture?

Teak and rattan cane furniture require specific care to maintain their beauty and longevity. Follow these guidelines for optimal maintenance.

Teak Aftercare

Teak is low-maintenance due to its natural oils. Dust regularly with a dry cloth. If dry, apply teak oil or organic beeswax to restore its luster.

Rattan Cane Aftercare

Avoid extreme pressure on rattan weaves to prevent damage. Be cautious of clothing snagging on the weave. Use a seating pad for added comfort and protection.

What are the do’s and don’ts?

• Do: Protect furniture from direct sunlight and rain, as rattan is susceptible to weathering.
• Don’t: Expose teak or rattan to harsh elements. Use a seating pad to protect the chair base.

What if my furniture needs repair?

Our team specializes in rattan cane restoration and can handle repairs, from minor fixes to museum-quality restorations. We manage collection, repair, and return logistics. Contact info@studiobotanica.ch for support.

Does a warranty cover my products?

We offer a one-year warranty against manufacturing defects and material failure, effective from delivery. The warranty excludes normal wear and tear on textiles, fabrics, or rattan cane. Customized items beyond standard options are non-returnable. Email info@studiobotanica.ch for warranty inquiries.

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Sustainability

Is your wood ethically and sustainably sourced?

Yes, we use aged, recycled teak from demolished colonial-era buildings in India, ensuring no living trees are harmed. This 70–90-year-old timber enhances durability and showcases beautiful wood grain.

Does your workshop follow safe practices?

Our Mumbai workshop prioritizes safety, providing a well-lit, ventilated, and spacious environment for artisans to work comfortably and securely.

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Quality Assurance

Is furniture inspected before shipping?

Every piece undergoes rigorous inspection for:

• Craftsmanship: Ensuring meticulous attention to detail.
• Stability: Verifying secure component assembly.
• Durability: Testing for long-term wear resistance.
• Finish: Checking for smooth, even finishes.
• Color: Ensuring consistent, uniform color.
• Pests: Inspecting for termites or other damage-causing insects.

If a piece doesn’t meet these standards, it’s not approved for sale.

What quality assurance measures are in place?

Our quality assurance process includes:

• Manufacturing: Master carpenters and workshop managers inspect components for quality, repairing or replacing defective items.
• Packaging: High-quality materials protect against moisture, pressure, and temperature extremes during shipping.
• Customer Satisfaction: We address quality concerns promptly and amicably. Contact info@studiobotanica.ch with any issues.